Privacy Policy

 Last updated: September 5, 2024

This website is owned and operated by Modal Pain ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://modalpain.com/, and when you provide your information to us through our services. This includes your consent to receive SMS communications and how your information is used for such purposes. 

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us.

We also collect your phone number if you opt in to receive SMS communications from us.

Examples of Personal Information We Collect:

• Name
• Contact information (such as email address, phone number)
• Insurance Information
• Medical history or health information (if provided)

 We use the personal information we collect to:

• Provide and manage our services to you.
• Communicate with you, including responding to your requests and inquiries.
• Send SMS messages for appointment reminders, promotional offers, or other relevant updates, if you have opted in.
• Improve our website and services based on your feedback and interactions.
• Comply with legal obligations and protect our rights.

 By providing your phone number and opting in, you consent to receive SMS messages from Modal Pain related to our services, such as appointment reminders, service updates, or promotional content. Message and data rates may apply. You can opt-out at any time by replying "STOP" to any SMS message.

Consent

We obtain your explicit consent to send SMS messages through an opt-in process. This process involves you actively providing your phone number on our website or through an online form and checking a box or clicking a button that confirms your agreement to receive SMS messages from us. By submitting your information, you agree to the collection and use of your information for SMS communications.

Record-Keeping

We keep records of all consent provided for SMS communications, ensuring compliance with the TCPA.

 We may share your personal information with third parties only for the following purposes:

• To SMS service providers who assist us in sending text messages to you, provided you have opted in to receive such messages.
• To our service providers who perform services on our behalf, such as billing and payment processing, website hosting, or customer service support.
• To insurance companies as necessary to process claims or verify coverage for the services we provide.
• As required by law, such as to comply with a subpoena, governmental request, or other legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

 We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period for personal data will vary depending on the type of data and the purposes for which it was collected.

• Personal contact information (such as your phone number for SMS communications) will be retained for as long as you are subscribed to receive such messages. If you opt-out of SMS communications, we will remove your phone number from our SMS database within 30 days of your request.
• Medical and insurance information will be retained for the duration required by applicable healthcare laws and regulations or as long as is necessary to process claims and provide services. 

We take the security of your personal information seriously and implement appropriate technical, administrative, and physical safeguards to protect it from unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Data encryption during transmission and at rest, where applicable.
• Secure access controls, such as two-factor authentication and password protection, to limit access to authorized personnel only.
• Regular monitoring of our systems for potential vulnerabilities and attacks.
• Data backups to ensure information is not lost in case of a technical failure. 

Our website uses cookies and similar tracking technologies to enhance your experience and provide personalized services. Cookies are small data files that are placed on your device when you visit a website. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

We may share your personal information with insurance companies as necessary to process claims or verify coverage for the services we provide. We ensure that such sharing is done in compliance with applicable privacy laws and regulations.

 We may disclose your personal information:

• To our service providers who perform services on our behalf, such as billing and payment processing.
• To SMS service providers for the purpose of sending you text messages if you have opted in.
• As required by law, such as to comply with a subpoena, or in response to a governmental request.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. 

If you have any questions or concerns about this Privacy Policy, please contact us:

Modal Pain
369 Lexington Ave, Floor 25, New York, NY 10017, United States
Email: info@modalpain.com
Phone: +1 (212) 951-1483