Privacy Policy

Introduction

Modal Pain Management NYC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at modalpain.com, use our online services, or receive care at our practice located at 369 Lexington Ave, Floor 25, New York, NY 10017.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you interact with our website or practice, including your name, email address, phone number, and mailing address when you complete contact or appointment request forms. We also collect insurance information when you use our online insurance verification tool, and any messages or inquiries you submit through our website.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, time spent on pages, and referring website. We use cookies and similar tracking technologies to enhance your experience and analyze website usage.

Third-Party Services

Our website uses third-party services that may collect information, including Google Analytics and Google Ads for website analytics and advertising, HubSpot for customer relationship management and form submissions, and Google Maps for displaying our office location.

How We Use Your Information

We use the information we collect to respond to your inquiries and appointment requests, to verify your insurance eligibility, to send appointment reminders and practice updates (with your consent), to improve our website and patient experience, to comply with legal and regulatory requirements, and to communicate important information about our services.

How We Share Your Information

We do not sell your personal information. We may share your information with healthcare providers involved in your care, insurance companies for claims processing and benefits verification, service providers who assist our operations (such as website hosting, email, and analytics), and legal authorities when required by law or to protect our rights.

Protected Health Information

Any protected health information (PHI) collected in connection with your medical care is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. Our Notice of Privacy Practices, available at our office, provides additional details about how your medical information is used and protected.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. You may disable cookies through your browser settings, though this may affect website functionality.

Children's Privacy

Our website is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Modal Pain Management NYC
369 Lexington Ave, Floor 25
New York, NY 10017
Phone: (646) 290-6660
Email: info@modalpain.com